Terms and Conditions

MYFLIGHTPAL TERMS & CONDITIONS – GENERAL

Myflightpal.co.uk welcomes you to its website, including its mobile and desktop or any features available. We maintain a website that is user-friendly with relevant information and is secure to be used by all our customers and users. Myflightpal.co.uk provides travel information and delivers all our offered services, including flight, hotel and holiday bookings by paying for them and working with the travel suppliers listed on our website. MyFlightPal is for the personal and non-commercial use of users and customers. Under this document, the terms like we, us, our or MyFlightPal are for our website, Myflightpal.co.uk. The terms like you or your refer to the user or a potential customer of MyFlightPal.

We present MyFlightPal under the condition that you agree to accept it without any modifications in our terms, conditions, and notice as mentioned here. The policy is collectively known as the Terms of Booking or Agreement. According to the Agreement, you find the terms and conditions applicable to the services available on our Website, and the details of your responsibilities as a user of MyFlightPal to avail of our offered services. It limits our and third-party suppliers' enlisted with us liabilities towards any losses and damages you may suffer as a result of using our website. Our suppliers provide us with all the services offered or are available on Myflightpal.co.uk. Under our Terms and Conditions, we refer to third-party suppliers as Travel Service Providers. As a user of Myflightpal.co.uk, you must check our Terms & Conditions carefully to get the information regarding the bookings you made on our website or via our Contact Centre. We advise you to go through MyFlightPal's Privacy Policy to know the use of our website and how to capture or use your information under the Agreement.

When you want to book a travel service offered by Myflightpal or reach out to our travel specialists, you agree to the terms of this Agreement by default. All the terms and conditions apply to you, and if you do not agree to the Terms or a particular term of The Agreement, we ask you to not use our Website or make a booking with us. MyFlightPal reserves the right to change this Agreement or add new terms at any time without giving you prior notice. So we recommend that you keep a regular check on this page. The changed Terms stand effective from the day they are posted online on this page. Myflightpal is for the residents of the UK, and Agreement terms apply to its residents. Under this Agreement, and as per the details of our Privacy Policy, we determine your IP address to identify if you are located in this region. WHEN YOU ACCEPT THESE TERMS & CONDITIONS, YOU AGREE TO WAIVE A CLASS ACTION.

Use Of MyFlightPal Website

The conditions that are mandatory to use MyFlightPal.co.uk or book with us through our travel agents are:

• You are 18+
• You are authorized to engage in a legal contract
• You use MyFlightPal as per the terms of the Agreement
• You make genuine bookings for personal use only or for someone who has given the legal authority to book on their behalf
• If you book for someone else, make sure that they are aware of the terms & conditions mentioned in this Agreement
• Ensure that the information mentioned here is up-to-date and correct
• We have the right to deny access to our website or offer our services to any individual for a reason we consider reasonable
• It includes but does not limit to the violation of the terms mentioned in this Agreement

Resolution Of Disputes

Under the Agreement, you agree that MyFlightPal is allowed to resolve a dispute or a claim that a customer raises with us or our customer care agents. The dispute may arise due to any issues with the service or issue with Privacy Policy. We do this when you reach out to us on the customer care number or write to us at info@myflightpal.co.uk. If we cannot resolve the Claims made by you within 60 days, you may seek legal redressal via arbitration.

Governing Law; Submission to Jurisdiction

Terms and the rights of the third parties are under the governing laws of England. If not mentioned otherwise, both parties mutually agree that in case of a Mandatory Arbitration, the legal proceedings will undergo under the jurisdiction of England’s court. You must bring all the Claims to our notice within 6 months of the booking. To initiate the process of arbitration make a request entailing all the details of your Claims to our legal team. If MyFlightPal requests arbitration against you, we send the complete details with a notice to the email ID you shared. For the process to resolve the Claims, the arbitration is conducted on an individual basis and not in the form of a class action or consolidated action. Under some situations, if the Claim goes to the court instead of arbitration, MyFlightPal hereby waives the right to a jury trial.

Travel Information - General

MyFlightPal shares all the details of your travel plans, itinerary, and Terms when you make the booking with us. The email that we send has all the information about the destination, packages, your flight itinerary and another service if availed with us. The information we share with you is sent to us through a third-party supplier. It includes airlines, hotels, tour operators, holiday package makers and other service providers. We take the necessary steps to ensure that the information written on the Myflightpal website is correct and up to date to the best of our knowledge. But if it does not stand true, we do not have a responsibility or a liability for a loss you may have to face due to misinformation from our end. The information and content written on the website are subject to change without prior notice given to you. Also, the services that we offer are subject to availability. MyFlightPal users should know the legal needs of travelling like passport, visa, and health insurance, and must supply it to us to complete the booking process of your services available when our travel agents contact you. We are service providers who assist you throughout the process through the desktop or mobile website, and our travel specialist team. The final responsibility to get the correct details and carry all the relevant documents is yours. Our specialists can only guide you through the process. To know further details of the Terms of Booking and services that you avail of on MyFlightPal, you must go through this document. If you book a flight with us, you must go through the Terms of the airline to ensure that all the information mentioned on our website is accurate. The airfare booked on MyFlightPal is confirmed and guaranteed only after the purchase is completed and you have completed the transactions and monies have been exchanged between us. After this, MyFlightPal issues a ticket as shared with us by the service provider and we further share it with you to complete the booking. The airline market is dynamic and the airfares may increase without informing us and the change in the price is not up to us. In this case, you are required to pay the difference to us and we will further confirm the booking.

As an OTA, we have the right to deny or cancel the tickets if we do not receive the payment by the allocated date and time. In case your itinerary has more than one airline to travel with, please go through all the terms and conditions of all the airlines under your booking. The terms of the airlines are available on their respective website where you can check them and process your booking. All the airlines have different rules for the fee levied on the booking. So if your flight has been cancelled or rescheduled by the airline, resulting in a change to the other flight on a different airline, you are responsible for it. Even if that means you have to bear the cost of new tickets for the unaffected flight. Mostly, to make a change, refund or exchange the ticket, the airline requires you to pay a fee. This fee is borne by the customer with our service fee to make the requested changes. You must comply with the airline terms, and the rules may differ from airline to airline. MyFlightPal recommends that you carry the tickets of all the sectors of your booking with the confirmation mail during your travel. The airport authorities may seek proof of your return at check-in to ensure that you will return to your destination. We suggest you book a combination of two one-way tickets instead of purchasing one round-trip. We suggest this because when booking a combination of two one-way tickets, you get more flexibility and choice to make a booking. One-way flights are usually cheaper compared to round-trip booked on the same airline. The terms of a combination of a one-way flight ticket are different from a round-trip flight. The one-way flights are subject to their set terms and conditions. The airfares displayed on our website for low-cost carriers are converted from a different currency to Pounds. We do this for your convenience. Due to the process of conversion, you pay us an estimated amount (and not exact) of the ticket purchased, and there might be an off-chance that the amount paid is due to currency fluctuation. If you make an international purchase, there are applicable taxes levied by your bank and Myflightpal is not responsible for these charges.

MYFLIGHTPAL TERMS & CONDITIONS - FLIGHTS

International Travel(s)

For international travel, the provisions of the European Union apply to the departure and final travel destination. Under this provision, it limits the liability of the airline provider for death or any personal injury caused to any of the passengers. Make sure that you carry all the required travel documents to enter the international land. The passports and visa (business, tourist, or transit) must be with you, and you may be asked to present the documents at any time. If you want to enter a foreign country, you must adhere to some responsibilities and MyFlightPal cannot be held responsible if you are not able to achieve them. You must go through all the prohibitions, warnings, and announcements issued by the government for the destination country you plan to visit.

Visa and Passport

You must reach out to the respective Embassy and consult them regarding the visa and passport before travelling to the destination. Our travel agents will guide you through the requirements but these requirements are usually subject to change, so ensure that you take updated information from the Embassy and confirm your tickets accordingly. MyFlightPal is not liable if you are denied from travelling as a result of the absence of the required travel documents (eg., correct passport, visa, or any other documents suggested by the destination Embassy.) The authorities, airline supplier, or the country's government (including transit) may ask for your documentation at any point in time, and you must show it if requested.

Health

We suggest checking on the necessary vaccinations to travel to a country. The vaccine requirements may change without prior information, so check the updated information by visiting the Embassy or asking our travel agents to assist you with the required information. We also recommend that you consult the doctor before you depart for your destination country. Ensure that you adhere to the health requirements and take the necessary precautions by following the correct medical procedure before you travel.

Disinfection

The airline authorities disinfect if they perceive it as a threat to public health or the environment. The disinfectants that are used are approved by the WHO (World Health Organization) and the International Civil Aviation Organization. They are safe for the public.

When you book a trip for you to a foreign destination, in no way we are not promoting or representing the country or giving a guarantee that it is safe to travel there and does not involve any risk. You cannot hold us liable for any damage or loss that you may face if you travel to a particular destination.

Airline Baggage Policies

All the airlines have different policies for their baggage allowance, fee, rules and restrictions. We try our level best to show you our current and accurate baggage allowance policy which is published on our website via our third-party providers. However, we do not guarantee the information mentioned on our website is up to date and recommend that you verify the listed details at your discretion on the airline's website or reach out to them before departure. Usually, we do not include the baggage fee in the trip cost so we advise that you must confirm before finalising the booking.

Check-In

Different airlines have different check-in rules. Please verify the check-in process with our travel specialists or the airlines directly and their requirements before confirming a booking with us. We recommend that you follow the given check-in schedule:

Domestic flight: Minimum of 90 minutes before the scheduled departure. International Flight: Minimum of 3 hours before the scheduled departure. Airline Schedule Change

You may face additional charges if the flight schedule changes because of bad weather, mechanical or crew issues, or civil unrest including a change from a direct flight to a one-stop or a connecting flight. Airlines initiate these changes directly and MyFlightPal has no liability due to it. If the schedule change includes a cancellation, then we notify you over the phone and send you an email giving you other options to choose from as per the airlines' guidelines. There might be an off chance that the airline does not inform us of the changes or the cancellations. So we recommend that you reach out to the airline and confirm your flight schedule with them directly. We suggest that you call them at least 72 hours before the departure time and protect yourself against a missed flight.

If the scheduled flight is changed, the airline provides you with the available recourse and has the final authority to give you an option. Once you check in for the flight, it is the airline's sole responsibility to handle your booking and our liability towards your travel journey ends after that. So, for any cancellations, delays, changes of schedule, or rebooking of your flight, the airline is directly responsible. We may only guide you with the procedure but the final course is by the airline. In case you do not have an update about the schedule change, or cancellation 24 hours before the time of departure, or you have already reached the airport, we recommend that you coordinate with the airlines directly and ask them for available options. In such a case, the airline is your best source for details and gives the best advice. In case of bad weather, you have limited options and even the airline cannot offer much apart from a rebooking or refund.

Overbooking of Flights

There are times when a flight is overbooked. In such a case, all the airlines have different sets of rules. To know more about this, read the airline's carriage contract and reach out to them for further details.

Prices

The airfares written on the MyFlightPal website are subject to change without prior notice. The offered airfare is guaranteed after you purchase the ticket, and we issue a PNR to you over an email confirmation with your e-tickets. Due to the market dynamics, the airfares change at any time, and the fares can only be guaranteed once you have paid the booking amount. After submitting the payment details, we send a Booking Confirmation email entailing the booking reference number, your flight itinerary, and details of when we will send the e-ticket. In case you have not received a booking confirmation email from us, it means that your payment was not processed and your booking is incomplete. In this case, you must reach out to us and get your tickets issued from our agents at the earliest. The travel specialists will also inform you in case of airfare changes before completing the bookings. Once issued, a travel ticket cannot be changed.

The prices reflected on MyFlightPal are in GBP, and we have the right to cancel the booking made if we do not receive the complete booking amount within the given time. If you make improper use of the tickets, we may cancel your trip.

Cancellations and Refunds

The bookings on MyFlightPal are non-refundable unless mentioned otherwise. All the flight and holiday bookings on Myflightpal are protected under ATOL Protection bearing ATOL number 12193 and TTA number Q9715. For more information about financial protection, go to www.caa.co.uk/atol-protection/. If you want to cancel the booking, call us, and we'll assist you with the cancellation process. For a refundable cancellation, we charge you a cancellation service fee with additional charges levied by the airline and process the difference in the amount back to your original payment mode.

Cancellations By You

Air Ticket Refund: The air tickets are issued after receiving the full payment and are non-changeable or non-refundable unless we have specified otherwise. For any request for the name change, some service suppliers and specific airline carriers consider it a cancellation and may not refund you for the services. The ‘no refund’ clause prevails for a part-used ticket by the airlines. The partly-used tickets are non-refundable if cancelled 24 hours before the flight departure.

Changes Or Cancellations By The Supplier

We inform you about cancellations, amendments or changes as and when we receive the information from the supplier. If a supplier offers you a replacement instead of the already booked travel arrangements or a complete refund, please inform us about your preference. If you fail to do so, it makes the service supplier assume that you expect a refund. We have no responsibility for a cancellation that you make to the travel package by the service provider as per the agreement with them.

Myflightpal Responsibility For The Bookings

The agreement is linked to the airline, Myflightpal and you. In this case, the terms and conditions applied by the airlines will also prevail. As a travel agent who booked on your behalf, we have no accountability for the provisions offered by the supplier for your travel arrangements. We limit our responsibility to processing the booking as per your request and have no responsibility towards personal injury or death caused by us or an employee during their employment.

Contact Center Booking Service Fee

When you book through a contact centre (a complex, multi-stop and roundtrip booking), we levy a higher service charge compared to our online booking fee. The fee may start from £10 to £200 per passenger as decided by our agent.

Important Note: The service fee is inclusive of the taxes and fees, and YOU ARE LIABLE TO PAY THE FINAL AIRFARE AS QUOTED BY THE AGENT REGARDLESS OF ANY CHANGES IN OUR SERVICE FEE. Please review the final booking amount carefully before confirming the booking.

Special Request: Seats, Meals and Frequent Flyer

In case you requested a special seat, meal, or frequent flyer miles; we consider it a request only. We don't guarantee that the requests you made will be delivered. The airline reserves the right to make any changes to your allocated seats and we do not guarantee an advance notification. Once the request is sent to the airline from our end, you must verify it with them and we have no guarantee that you will be assigned the requested seats. We can't guarantee a meal, frequent flyer program, or any other special request that you make through us

Departure Taxes

A takeoff charge is added to your flight ticket. Sometimes, you are required to pay it to the country's Government you are departing from and it's not refundable by us.

MYFLIGHTPAL TERMS & CONDITIONS - HOLIDAY

The Terms & Conditions of Holiday packages written under supersede the Terms & Conditions of a single service booked. Myflightpal has the right to change the Holiday Package Terms & Conditions time without giving any notice to you in advance. If the Holiday Package Terms & Conditions are changed, the changed terms stand effective from the date it is posted on this page. The changes in the Holiday Terms & Conditions including change and cancellation policies, take precedence over any previously written Terms & Conditions.

All the holiday prices on Myflightpal are in Pounds (£).

All the holiday packages offered on Myflightpal are non-refundable and non-transferable. A single portion of the holiday package is not guaranteed. Every package includes the price, availability, and/or dates of travel until we receive the full payment of the package.

Payment in Full Constitutes Final Acceptance

Government-issued ID proof or a passport is needed to book your international trip and confirm your booking. It is your responsibility to share the correct documents with us and we hold no responsibility if you cannot send the required documents to us to make your booking. For a few countries, if you are travelling with a stopover, transit visas might be required. For any queries, please contact the corresponding local consulate of the respective country of visit. Please carry your ID proof and passport with you throughout the trip including airport security checks, hotels, car rental pick-up points, attractions, and other services according to the suppliers.

We do not give you any refunds if you travel with incomplete travel documents and boarding is denied, delayed travel or if unused portions of your holiday package are. All travellers on a single booking record (if more than one traveller) must travel on the same itinerary. Once the booking is complete, individual travellers cannot be added or deleted from Holiday Packages. Change of name or transfer to a different name for a holiday package is not allowed.

Cancellation by the Suppliers

All the portions of your Holiday Package are by a separate airline, hotel, or car hire company. If the Supplier cancels your Holiday Package, please let us know. We try to arrange for alternative options. However, we can not be held responsible for how the Supplier fails to deliver the services booked with us. And for the refund paid by you including any incidental or consequential damages for availing of the service. We have no responsibility for the information we get from a third party.

Special requests made for a Holiday Package are considered requests only. We pass the reasonable requests to the Supplier, but can not guarantee they will be fulfilled by the supplier.

Pricing and Payment:

Prices and availability are valid in combination with a holiday package in its entirety and don't apply to a single service you purchase. Myflightpal does not provide you with a breakdown of the cost for each service booked under the Holiday Package. Our Holiday Package prices are inclusive of our Service Charge and Taxes & Fees. You are liable to pay for additional surcharges that are charged by the Travel Supplier. For any questions about surcharges, please contact the Travel Supplier. Government entry or exit fees are applied according to the destination of the visit. The holiday package price is not inclusive of insurance, collision damage, personal accident insurance, or any applicable charges levied by the Travel Supplier as incidentals. For a successful booking, Myflightpal accepts all major credit cards including Visa, Mastercard, and American Express.

You give authority to Myflightpal to charge the credit card provided by you for the amount of the holiday package booking.

Travel Suppliers like car hire and hotels require a valid credit card presented at the time of check-in for verification. They confirm the authorized card usage and secure additional charges or security amount at the reception when you check in. Please Note: Some Travel Suppliers do not accept Debit cards for transactions.

Holiday Package Changes, Cancellation, and Refunds:

If you want to change or cancel any holiday package bookings, please reach out to us. We suggest that you do not reach out to the individual Travel Suppliers as they might not recognize the booking. When you book a holiday with us, some or all of the components are non-refundable unless stated otherwise. Holiday Packages are cancelled as per the cancellation policy of each travel product component of the package. All travellers on a single booking must travel together according to the itinerary. Myflightpal cannot add or delete individual travellers from the holiday package after the booking is complete.

You are responsible for the cancellation fees applied by Myflightpal and travel suppliers for the air tickets, hotel bookings, car hire, and other travel services available.

Partial cancellation of one service of the complete package is not allowed on Myflightpal bookings. All the components such as air, car, and hotel are cancelled together under a package. You must check with our customer service team for detailed information about your holiday cancellation and our policy for the same.

Once the trip is commenced, no changes are allowed. No refund is offered for early check-out, car hire, or any unused portion of the holiday package that you book with us.

If you want to cancel a holiday package, the Myflightpal service fee is applied to the Travel Supplier cancellation fee.

Responsibility

We book your package with third-party suppliers that include flights, hotels, and car hire. We are not an agent affiliated with the travel supplier who provides travel-related services to you.

Your remedy, if any, is with the specific Travel Supplier regarding your claim for the travel service that you booked and not with Myflightpal.

Myflightpal recommends that you purchase a travel protection plan to cover certain changes and cancellation fees. Travel protection refunds are subject to limitations of the coverage as per their policies.

Your Privacy

We respect your privacy as an aspect that Myflightpal must protect. Our GDPR & Data Protection Policy takes care of your use of our Website and has all the relevant information about how we collect and use your information. Check all the details under our Data Protection Policy.

General

The Terms and Conditions mentioned here are bound by legal authority. Some provisions are stricken out from here. The remaining part is completely enforceable and valid under the law. It is at our discretion if we decide not to take any action against a violation. It does not mean that we have waived the violated terms. Also, it does not change the rights we have to take an action as a response to the violations made by you.